Shipping policy

Shipping Policy

Last Updated: September 2026

This Shipping Policy applies to products purchased through Ecodisplayhub.com. Please read this policy carefully before placing your order.

1. Order Processing

Ecodisplayhub products are manufactured and supplied from Bahrain.

Processing time may vary depending on:

  • Product type
  • Order quantity
  • Customization requirements
  • Branding and artwork requirements
  • Production requirements
  • Availability of materials

For customized or made-to-order products, production will generally begin after the required artwork, specifications and order details have been confirmed.

The estimated production and delivery timeline applicable to your order will be communicated during the ordering process or in your order confirmation.

Orders may not be processed, manufactured or dispatched on weekends or public holidays.

For large, bulk or customized orders, please contact our team for a specific production and delivery estimate.

2. Shipping Rates

Shipping charges depend on factors including:

  • Delivery destination
  • Product type
  • Package dimensions
  • Order quantity
  • Shipment weight
  • Shipping method

Where applicable, shipping charges will be displayed at checkout.

For bulk, corporate, exhibition or large-volume orders, shipping may be quoted separately.

If a separate shipping quotation is required, our team will contact you with the applicable shipping cost before dispatch.

3. Delivery Estimates

Delivery times depend on the destination and shipping method selected.

Any delivery timeframe provided by Ecodisplayhub is an estimated timeframe and may be affected by circumstances outside our control.

These may include:

  • Courier delays
  • Customs clearance
  • Public holidays
  • Weather conditions
  • Transportation disruptions
  • Incorrect delivery information
  • High-volume periods
  • Government restrictions
  • Other unforeseen circumstances

For customized products, please consider both production time and shipping time when planning your order.

4. Shipping From Bahrain

All Ecodisplayhub products are manufactured and supplied from Bahrain.

Our Bahrain-based production allows us to serve customers in Bahrain and other regional and international markets, subject to shipping availability for the destination.

5. Local Delivery in Bahrain

Where local delivery is available, orders within the Kingdom of Bahrain may be delivered through our local delivery arrangements or logistics partners.

Local delivery charges and estimated delivery times may vary depending on:

  • Delivery location
  • Order size
  • Product dimensions
  • Order quantity

The applicable delivery details will be communicated at checkout or during order confirmation.

Local pickup, where available, may also be arranged for eligible orders by prior agreement.

6. International Shipping

Ecodisplayhub may offer shipping to selected international destinations.

International shipping availability, rates and delivery times depend on the destination and the nature of the order.

For large or commercial shipments, customers may contact us directly for a shipping quotation.

International deliveries may be subject to customs clearance and destination-country regulations.

7. Customs, Duties & Taxes

For international orders, the customer may be responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT
  • Clearance charges
  • Government fees
  • Other destination-country charges

These charges are determined by the destination country and are generally outside the control of Ecodisplayhub.

Customers are responsible for complying with applicable import requirements in their destination country.

8. Shipment Confirmation & Tracking

Once your order has been dispatched, we may provide shipment confirmation and tracking information where tracking is available.

Tracking information may take some time to become active after the shipment has been handed over to the courier or logistics provider.

Customers should use the tracking information provided to monitor the progress of their shipment.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Company name, where applicable
  • Complete delivery address
  • City
  • Country
  • Postal/ZIP code, where applicable
  • Contact telephone number
  • Email address

Ecodisplayhub is not responsible for delivery failures or additional costs resulting from incorrect, incomplete or outdated information supplied by the customer.

Any additional delivery charges resulting from incorrect information may be payable by the customer.

10. Damaged Shipments

We take reasonable care when preparing products for dispatch.

If your shipment arrives visibly damaged, please:

  1. Take photographs of the package before opening it, where possible.
  2. Take photographs of the damaged product and packaging.
  3. Keep the original packaging and shipping materials.
  4. Contact Ecodisplayhub as soon as possible.
  5. Provide your order number and photographs of the damage.

We will review the issue and coordinate with the relevant courier or logistics provider where necessary.

Please do not discard the packaging until the matter has been resolved.

11. Lost or Missing Packages

If your shipment appears to be delayed, lost or missing:

  1. Check the tracking information provided.
  2. Contact the shipping carrier where appropriate.
  3. Contact Ecodisplayhub if the issue remains unresolved.

Please provide your order number and tracking information so our team can investigate the shipment with the relevant logistics provider.

12. Delivery Delays

Ecodisplayhub is not responsible for delays caused by circumstances outside our reasonable control.

This may include:

  • Customs delays
  • Courier delays
  • Severe weather
  • Natural disasters
  • Strikes
  • Transportation disruptions
  • Government restrictions
  • Incorrect customer information
  • Force majeure events

We will make reasonable efforts to assist customers in resolving delivery issues.

13. Large & Bulk Orders

Large orders, corporate orders, exhibition projects and bulk quantities may require special transportation arrangements.

For such orders:

  • Shipping may be quoted separately.
  • Delivery arrangements may be discussed before production.
  • Production and delivery timelines may differ from standard orders.
  • Additional logistics or handling requirements may apply.

Please contact our team before placing a large order if you require a specific delivery deadline.

14. Returns & Refunds

Shipping-related returns and refunds are subject to our Refund & Return Policy.

Customized, branded and made-to-order products may have different return and cancellation conditions.

Please review our Refund & Return Policy before placing your order.

15. Contact Us

If you have questions regarding shipping, delivery or your order, please contact us:

Ecodisplayhub
A brand of Arabian Print Works (APW), Bahrain

Email: info@ecodisplayhub.com
Phone / WhatsApp: +973 3958 7146

When contacting us regarding an existing order, please include your order number.