Refund & Return Policy

Last Updated: September 2026

At Ecodisplayhub, we manufacture and supply display solutions designed for retail, exhibitions, promotions and brand activations. Since many of our products may be customized, branded or manufactured specifically for an order, our return and refund policy is designed to reflect the nature of these products.

1. Custom & Made-to-Order Products

Many Ecodisplayhub products can be customized according to the customer's requirements, including branding, graphics, artwork, dimensions, colours and other specifications.

Customized, branded or made-to-order products cannot normally be returned or refunded once production has started.

This is because these products are manufactured specifically for the customer and may not be suitable for resale to another customer.

2. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Before Production

If the cancellation request is received before production has started, Ecodisplayhub may approve the cancellation and refund the eligible amount after applicable charges, if any.

After Production Has Started

Once production has started, cancellation may not be possible because materials, printing, fabrication or customization may already have been carried out.

In such cases, the order may not be eligible for a refund.

3. Defective or Damaged Products

We take care to manufacture and inspect our products before dispatch.

If you receive a product that is defective, damaged or materially different from the approved order specifications, please contact us as soon as possible.

Please provide:

• Order number
• Photographs of the product
• Photographs of the packaging, where applicable
• A clear description of the issue
• Any relevant supporting information

Our team will review the complaint and determine the appropriate resolution.

Where a manufacturing defect or other valid issue is confirmed, Ecodisplayhub may, at its discretion:

• Replace the affected product
• Repair or correct the product, where practical
• Provide a replacement of similar value
• Offer another appropriate resolution

4. Returns

Because our products may be custom-made, branded or manufactured to order, we generally do not accept returns for:

• Change of mind
• Incorrect product selection
• Incorrect measurements provided by the customer
• Customer-approved artwork or design
• Changes in branding requirements after production
• Products that have been used, assembled or modified
• Products manufactured according to the approved specifications

If a return is specifically approved by Ecodisplayhub, the customer will receive instructions regarding the return process.

Please do not send products back without contacting us first.

5. Artwork & Customer Approval

Where artwork, branding or design approval is required, customers are responsible for carefully reviewing the information provided before approving production.

Once artwork or specifications have been approved and production has started, Ecodisplayhub may not be responsible for errors that were present in the approved artwork or specifications.

We recommend carefully checking:

• Logo placement
• Text and spelling
• Colours
• Images
• Dimensions
• Product information
• Contact details
• Final design layout

6. Colour & Printing Variations

Slight variations between colours displayed on a computer/mobile screen and the final printed product may occur due to differences in screens, printing processes, materials and lighting.

Minor variations that do not materially affect the product may not qualify for a refund or replacement.

7. Shipping & Delivery Issues

Ecodisplayhub is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs clearance
• Courier or logistics delays
• Incorrect or incomplete delivery information
• Customer unavailability
• Government restrictions
• Force majeure events

We will, however, make reasonable efforts to assist customers in resolving delivery-related issues.

8. Incorrect Delivery Information

Customers are responsible for providing accurate:

• Name
• Company name
• Delivery address
• Contact number
• Email address

Additional charges resulting from an incorrect or incomplete delivery address may be the customer's responsibility.

9. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method, where possible.

Any applicable bank, payment gateway, transaction, currency conversion or other processing charges may be deducted from the refundable amount where applicable.

The time taken for the refund to appear in the customer's account may depend on the payment provider or financial institution.

10. Government Duties & Taxes

Any applicable customs duties, import taxes, VAT, government charges or other destination-country fees are the responsibility of the customer unless specifically stated otherwise at the time of purchase.

11. How to Contact Us

For any refund, cancellation, replacement or product-related complaint, please contact Ecodisplayhub with your order details.

Ecodisplayhub
A brand of Arabian Print Works (APW), Bahrain

Phone / WhatsApp: +973 3958 7146

Please include your order number in your communication so our team can assist you efficiently.